Refund / Return Policy
Products at TruPlug are new in the box and are fully guaranteed by the manufacturer. Your full manufacturer warranty is included with each product. Warranties from the manufacturer cover the product replacement for up to one year.
TruPlug offers a no hassle return policy to maintain your satisfaction with every purchase.
- Exchanges: Defective product will be exchanged at no cost to the customer once returned to our warehouse within 30 days of shipment. After 30 days, customer must contact TruPlug for direct replacement. Customers wishing to return and not exchange a defective item will be subject to a 5% restocking fee. Defective product can be replaced with a non defective TruPlug with no additional fees.
- Returns: Returning an item unopened no problem. There is no restocking fee for unopened packages returned to TruPLug for credit or exchange for another TruPlug within 30 days of shipment. If you prefer a refund there is a 5% restocking fee. “Return” constitutes receipt of the product by our warehouse, and not the mere issuance of an RMA. If a return is received back after the 30 day window there will be a 25% restocking fee and credit will be issued.
Opened, non-defective package/products there is a 5% fee to receive a TruPlug credit. If you prefer a refund to your payment, there is a 10% restocking fee.
Please to receive an RMA (return merchandise authorization number) and return instructions. Email to: firstname.lastname@example.org. Include your order ID number, item(s) you would like to return and reason for return. Once the return is approved we will email you the RMA# and address for returning your item(s). “Return” constitutes receipt of the product by our warehouse, and not the mere issuance of an RMA.
Items must be in the original, undamaged manufacturer’s packaging. The manufacturer’s labeled packaging must be enclosed within a new shipping carton. If any products are defective, you will need to contact TruPlug after 30 days from the shipment date.
Once we receive your return in the proper condition, we will then provide your credit or refund usually within 5-10 days. Returns cannot be accepted without an RMA number. Shipping, handling fees, and any special order items if applicable, are not refundable. .