Refund / Return Policy

Products at TruPlug are new in the box and are fully guaranteed by the manufacturer. Your full manufacturer warranty is included with each product. Warranties from the manufacturer cover the product replacement for up to one year.

TruPlug offers a no hassle return policy to maintain your satisfaction with every purchase.

·  Opened, non-defective package/products there is a 5% fee to receive a TruPlug credit. If you prefer a refund to your payment, there is a 10% restocking fee.

Please to receive an RMA (return merchandise authorization number) and return instructions. Email to: sales@truplug.com. Include your order ID number, item(s) you would like to return and reason for return. Once the return is approved we will email you the RMA# and address for returning your item(s). “Return” constitutes receipt of the product by our warehouse, and not the mere issuance of an RMA.

Items must be in the original, undamaged manufacturer’s packaging.  The manufacturer’s labeled packaging must be enclosed within a new shipping carton. If any products are defective, you will need to contact TruPlug after 30 days from the shipment date.

Once we receive your return in the proper condition, we will then provide your credit or refund usually within 5-10 days. Returns cannot be accepted without an RMA number. Shipping, handling fees, and  any special order items if applicable, are not refundable. .

Wholesale

Are you interested in becoming a wholesaler? If you are a retailer in the U.S. or outside of the U.S. and are interested in selling Truplug products fill out our wholesale sign-up form below. Once you are approved, you will be notified via email, and can access wholesale pricing!

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